When you return an item, your refund amount and refund method may vary. Check the payment method refunded and the status of your refund in Your Orders.
Note: All information on this page only relates to items bought from or Fulfilled by Amazon. Don’t return items to Amazon that were bought on Amazon Marketplace and shipped to you by the seller
How Long Do Refunds Take?
When returning an item, you have the option to choose your preferred refund method in the Online Returns Center.
After the carrier receives your item, it can take up to two weeks for us to receive and process your return. We typically process returns within 3-5 business days after the carrier delivers the item to our Returns Center. When we complete processing your return, we issue a refund to the selected payment method. Learn how to Track Your Return.
If you want to use your refund without waiting for us to process your return, you can select the Instant Refund option, if available. Instant refunds are either refunded to your credit card or issued as an Amazon.com Gift Card balance. You’ll still need to return your items within 30 days.
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account. Refer to following table for more details.
|Refund Method||Refund Time (After Refund Is Processed)|
|Credit card||Three to five business days|
|Amazon.com Gift Card||Two to three hours|
|Debit card||Up to 10 business days|
|Checking account||Up to 10 business days|
|SNAP EBT card||Up to 10 business days|
|Gift Card balance||Two to three hours|
|Promotional Certificate||No refund issued|
|Shop with Reward Points||Up to five business days|
|Pay in Cash (at a participating location)||Up to 10 business days|
|Pre-paid credit card||Up to 30 days (depending on the issuer of the card)|
Note: If you no longer have the physical pre-paid credit card, we still store the card within your account. You can use the card toward future purchases. For orders that used the Amazon Currency Converter, we issue the refund in your local currency using the same rate as the original order.
The type of refund or credit a gift recipient receives depends on how the giver purchased the gift and how the recipient returns the gift. For more information, go to Return a Gift.
Amazon may determine that a gift recipient is eligible for a refund without requiring a return. If a gift return is eligible for a refund without returning the item, the gift recipient receives a notification in the Returns Center or via Customer Service. For more information, go to Conditions of Use.
Partial Refunds or Restocking Fees
|Items in original condition past the return window*||80% of the item price|
|Opened CDs, DVDs, VHS tapes, cassette tapes, or vinyl records (taken out of its plastic wrap)||50% of the item price|
|Items with damage, missing parts, not in original condition, or that have obvious signs of use for reasons not due to an Amazon.com or seller error||Up to 50% of the item price|
|Open software or video games for reasons not due to an Amazon.com or seller error||0% of the item price|
*For most items, the return window is 30 days after delivery. To check the return window for an item you’ve ordered, go to Your Orders and select Return or Replace Items.
Note: For customers in CT, MD, NV, PA, VA, WV, and WI, tax on restocking fees may apply to return items shipped and sold by Amazon.com. Some products have additional conditions that may apply. For more information, go to About Our Returns Policies.